Support
We're here to help with CVisto.
Contact us
Questions, bug reports, feature ideas or subscription issues: send us an email and we'll get back to you, usually within 1–2 business days.
Email: tugberktabak@yahoo.com
To help us solve the problem faster, please include your device model, iOS version, the App version (Settings in CVisto) and a short description or screenshot of the issue.
Frequently Asked Questions
Getting started
Do I need an account?
No. CVisto works without sign-up. Your resumes and cover letters are stored on your device.
How do I import my existing resume?
Tap Import and choose a PDF file, scan a printed resume with your camera, or use your LinkedIn data export (LinkedIn → Settings → Data privacy → Get a copy of your data). Everything is read on your device. Always check the imported fields before exporting.
How do I export or share my resume?
Open the resume and use the Export / Share button to create a PDF or image. You can then save it to Files, send it by Mail, AirDrop it or share it with any app.
What is the ATS check?
Many companies use Applicant Tracking Systems (ATS) to read resumes. The ATS report checks your resume against common rules (such as structure, dates, keywords and personal details) and suggests fixes. The score is an estimate and does not guarantee how a specific employer will rate your resume.
AI writing
How does AI writing work?
On supported devices, some suggestions are made by Apple's on-device AI. With CVisto Pro you also get cloud AI writing powered by Anthropic's Claude: professional summaries, stronger bullet points, cover letters, emails, a full resume review and import cleanup. Always review AI text before you use it.
Is my resume sent to the AI? Can I turn it off?
Only if you allow it. The first time you use a cloud AI feature, CVisto asks for your permission before sending your resume text to Anthropic's Claude over a secure connection. Your text isn't stored by us and isn't used to train AI models. You can turn this off anytime in Settings → Send resume text to AI. See the Privacy Policy for details.
What are AI credits?
Cloud AI features use credits included in your Pro plan. Summary, bullets and email use 1 credit; cover letter and resume review use 2; import cleanup uses 3. You can see your remaining credits and the renewal date in Settings. Credits reset each period and don't roll over. If a request fails, no credits are used.
The AI says it's busy or unavailable.
Check your internet connection and try again in a moment. No credits are used for failed requests. If the problem continues, email us.
Subscriptions and purchases
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone or iPad, open Settings → [your name] → Subscriptions → CVisto and tap Cancel Subscription. Cancel at least 24 hours before the end of the current period (or free trial) to avoid being charged for the next one. Deleting the App does not cancel your subscription. Apple's guide
How do I restore my purchase on a new device?
Sign in with the same Apple ID, open CVisto and tap Restore Purchases on the Pro screen or in Settings.
How do I get a refund?
All payments are processed by Apple, so refunds are handled by Apple. You can request one at reportaproblem.apple.com. Apple's refund guide
I paid but Pro is not active.
Make sure you're connected to the internet, then tap Restore Purchases. If Pro is still not active, email us with the date of purchase (you can find the receipt in your Apple purchase history). Please do not send payment card details.
Your data
Where are my resumes stored?
On your device. If you delete the App, your resumes, letters and photos are deleted too, so export anything you want to keep as PDF first.
Does CVisto collect analytics?
Only anonymous usage statistics (for example which features are used) through Firebase Analytics, to help us improve the App. They never include your resume content, name or contact details, and are not used for ads or tracking. You can turn them off in Settings → Share anonymous usage data.
How do I delete my data?
You can delete resumes, letters and photos inside the App, or delete the App to remove everything stored on your device. To delete the small amount of anonymous data on our servers (anonymous user ID, subscription status and AI usage records), email us with the subject "Data deletion request" and include the User ID shown in CVisto's Settings. We'll delete it within 30 days.