Support

Last Updated: April 15, 2026

1. Welcome to TV Remote Control Support

Thank you for using TV Remote Control! We’re here to help you with any questions, issues, or feedback regarding the app.

2. How TV Remote Control Works

TV Remote Control allows you to control compatible Smart TVs over your local Wi-Fi network. Make sure your phone and TV are connected to the same network.

The app uses Local Network access to discover and connect to nearby devices. All control commands are processed locally on your device.

3. Common Issues and Solutions

• TV Not Found: Ensure your TV and phone are on the same Wi-Fi network.
• Connection Failed: Restart both your TV and your phone, then try reconnecting.
• Remote Not Responding: Check that your TV supports remote control via network.
• Permissions Issue: Make sure Local Network permission is enabled in device settings.
• Subscription Not Active: Tap "Restore Purchases" to sync your subscription.

4. Subscriptions and Purchases

TV Remote Control offers optional premium features via subscription. All payments are securely handled through Apple In-App Purchases.

If your subscription is not recognized, please use the "Restore Purchases" option in the app.

5. Contact Support

If you need help, please contact us at:
tugberktabak@yahoo.com

To help us resolve your issue faster, please include:

• Your User ID (if available)
• Your TV brand and model
• A short description of the issue
• Screenshots or screen recordings (if possible)

We aim to respond within 24–48 hours.

6. Feature Requests and Feedback

We’re constantly improving TV Remote Control. If you have suggestions or feature requests, feel free to reach out via email.

7. Troubleshooting Tips

• Make sure you are using the latest version of the app.
• Restart your device and TV if you encounter issues.
• Ensure Local Network permission is enabled.
• Check your Wi-Fi connection stability.

8. Escalation

If your issue is not resolved within 48 hours, please follow up with additional details. For urgent requests, you may include "Urgent" in your email subject.