Support Center
We’re here to help you get the most out of Phovate AI.
Frequently Asked Questions
1. How do I restore my credits?
Tap the “Restore Purchases” button in Settings. This syncs with Apple/Google. Works across devices with the same account.
2. Why is the generated image blurry or incorrect?
AI performs best with clear, well-lit product photos on neutral backgrounds. Try:
- High-resolution images (min. 1024px)
- Removing complex backgrounds
- Using descriptive prompts
3. Can I use generated images commercially?
Yes! You have full commercial rights to all output images. Use in Amazon, Shopify, ads, print, and more.
4. Are my product photos stored?
No. Images are deleted within 5 seconds of generation. Nothing is saved on our servers or third-party systems.
5. I need more credits or custom pricing
Email tugberktabak@yahoo.com with:
- Your monthly volume
- Team size
- Preferred payment method
We offer bulk discounts and API access for agencies.
6. App crashing or not loading?
Try these steps:
- Force close and restart the app
- Check internet connection (Wi-Fi recommended)
- Update to latest version
- Restart your device
- Email us with device model + iOS/Android version
Technical Specifications
- Supported Devices: iOS 15+, Android 10+
- Internet Required: Yes (for AI processing)
- Offline Mode: Not available
- Image Format: JPEG/PNG (up to 10MB)
- Output Resolution: Up to 2048×2048px
Report a Bug or Request a Feature
We’re constantly improving Phovate AI. Let us know:
- Bugs or errors (include screenshots)
- Style requests (e.g., “studio lighting,” “floating product”)
- Integration ideas (Shopify, Amazon, etc.)