Support

Last Updated: September 23, 2025

1. Welcome to PhotyAi Support

Thank you for choosing PhotyAi! Our support team is dedicated to helping you with any issues or questions related to the App. Whether you’re facing technical difficulties, need assistance with credit purchases, or want to provide feedback, we’re here to assist.

2. How PhotyAi Works

PhotyAi allows you to upload a personal photograph and a model photograph to create a customized outfit image. The process uses Nano Banana API for image generation, with n8n managing the workflow. Your photos are not stored after generation. Credits (5, 20, or 50) are required for premium features and can be restored via the "Restore Purchase" option if needed.

3. Common Issues and Solutions

Image Generation Failure: Ensure you have sufficient credits and a stable internet connection. Restart the App if the issue persists.
Credits Not Reflecting: Use the "Restore Purchase" feature to recover lost credits. Contact support if the problem continues.
Slow Performance: Check your device storage and network speed. Clear the App cache if necessary.
Upload Errors: Verify that your photos meet the App’s format and size requirements (e.g., JPEG, under 10MB).

4. Contacting Support

For assistance, please email us at tugberktabak@yahoo.com. Include your user ID (found in Settings), a description of the issue, and any screenshots to help us resolve it faster. We aim to respond within 48 hours.

5. Feature Requests and Feedback

We value your input to improve PhotyAi. Share your suggestions or report bugs by emailing tugberktabak@yahoo.com. Your feedback helps us enhance the App’s functionality and user experience.

6. Troubleshooting Tips

Ensure your App is updated to the latest version from the App Store.
Check your internet connection, as a weak signal may affect generation.
If credits are depleted, purchase new packs (5, 20, or 50 credits) to continue using premium features.

7. Escalation Process

If your issue isn’t resolved within 48 hours, please follow up with additional details. For urgent matters, mark your email subject as "Urgent Support Request."