Support

Last Updated: July 6, 2026

1. Welcome to BMIGo Support

Thank you for using BMIGo. Our goal is to help you easily calculate, track, and monitor your Body Mass Index (BMI) and health progress.

If you experience any issues, have questions about the application, subscriptions, Apple Health integration, or would like to provide feedback, we're here to help.

2. How BMIGo Works

BMIGo is a personal BMI tracking application designed to help users monitor their body measurements and health progress.

The application allows you to:

• Calculate your Body Mass Index (BMI)
• Record your weight and height
• Save BMI history
• View progress with charts and statistics
• Track long-term BMI trends
• Optionally synchronize supported data with Apple Health
• Manage subscriptions and premium features

3. Common Issues and Solutions

• BMI Records Missing
  Ensure that your records have been saved successfully and that you are using the same device where the data was originally stored.
• Apple Health Not Syncing
  Verify that BMIGo has permission to access Apple Health by opening the Health app and reviewing Health Access settings.
• Statistics Not Updating
  Check that valid weight and height measurements have been entered. Updating or adding new records will automatically refresh your statistics.
• Subscription Not Recognized
  Use the "Restore Purchases" option within the application to synchronize your subscription status.
• Application Performance Issues
  Restart the application and make sure you are using the latest available version.

4. Apple Health Support

BMIGo supports optional integration with Apple Health.

If Health synchronization is not working:

• Ensure Apple Health permissions have been granted.
• Verify that Health data is available in the Apple Health app.
• Disable and re-enable Health permissions if synchronization stops unexpectedly.
• Restart BMIGo after changing Health permissions.

Health access can be managed at any time through the Apple Health application.

5. Data Storage

BMIGo stores your BMI records, weight history, height information, notes, and statistics locally on your device.

The application does not upload your personal health records to our servers.

If data appears missing after deleting the application or changing devices, previously stored local records may no longer be available unless restored from your own device backup.

6. Subscriptions and Purchases

BMIGo offers optional premium features through subscriptions.

All purchases are securely processed through Apple In-App Purchases and subscription management is handled by RevenueCat.

If premium features are unavailable despite an active subscription, please use the "Restore Purchases" option within the application.

If the issue continues, please contact support and include your User ID together with a description of the problem.

7. Contact Support

If you need assistance, please contact us at:

tugberktabak@yahoo.com

To help us resolve your issue more quickly, please include:

• Your User ID (if available)
• Your device model
• Your iOS version
• A detailed description of the issue
• Screenshots or screen recordings (if available)
• Steps required to reproduce the issue

We aim to respond to all support requests within 24–48 business hours.

8. Feature Requests and Feedback

We continuously improve BMIGo based on user feedback.

If you have suggestions for new BMI tracking features, health statistics, progress visualization, Apple Health integration, or overall usability improvements, we would love to hear from you.

9. Troubleshooting Tips

• Keep BMIGo updated to the latest version.
• Grant Apple Health permissions if you wish to use Health synchronization.
• Restart the application if unexpected behavior occurs.
• Use "Restore Purchases" if premium features are unavailable.
• Regularly back up your device if you wish to preserve locally stored data.

10. Additional Assistance

If your issue has not been resolved within 48 hours, please reply to your existing support email with any additional information that may assist our investigation.

For urgent matters, you may include "Urgent" in the subject line of your email.